Warraty And Return Policy
1. RETURN OF ITEMS AUTHORIZATION (RMA or RGA) AND PROCEDURES
IMPORTANT:Before returning any material, the buyer must obtain a return authorization number of merchandise (RMA or RGA), otherwise, LED123 reserves the right to refuse returned packages.
a) Please ensure that you read all of the information in this document.
b) Please complete the LED123 return request form and submit it to us.
c) A customer service agent will confirm receipt of your request within a maximum of 48 working hours.
d) If we need more information, a member of our team or one of our representatives will contact you.
e) Once your RMA (or RGA) number has been issued, you will receive instructions and can return the material to the following address:
LED123
Dept. Returns and Guarantees
3755-E, Boul. Matte
Brossard, QC J4Y2P4
f) Make sure to write your RMA (or RGA) number visibly on the package in order to to prevent it from being refused.
2. WARRANTY PERIODS
The warranty period is always calculated from the date on which a product was shipped from LED123's factory to the customer. The applicable warranty period is as follows:- Luminaires and their components (including LED and power supply) 5 years
- All replaced or repaired products are covered and the latter will not be no time bound by the same warranty period starting on the date the product original was shipped from LED123's factory to the customer and not from the date repair or replacement.
3. TERMS AND CONDITIONS OF THE WARRANTY
LED123's limited warranty is non-transferable and therefore only applies to
first buyer / user. LED123 guarantees the initial purchaser-user that its
lighting products will be free from defects in materials and workmanship for
warranty periods indicated in the “WARRANTY PERIODS” section of this document.
In the event that the equipment shipped has been damaged in transport in direction of the original recipient, it is imperative that the person who received the goods report and document the damage with the carrier upon receipt, otherwise it will not be possible to make a claim for this damage. Neither with the carrier, or to LED123 or one of its representatives.
If a product is presumed to be defective, LED123 reserves the right to require that it be returned for inspection after which LED123 will decide whether it should be repaired or replaced.
LED123's limited warranty does not at any time cover costs related to installation or the replacement (labor, scaffolding, nacelles, etc.) of products or damage and collateral costs (loss of use, income or profits, material damage or other miscellaneous costs not previously mentioned).
No sales agent and / or distributor is authorized to modify, change or extend the terms of the limited warranty on behalf of LED123.
This limited warranty is conditional and does not apply to:
Warranty claims must be communicated in writing directly to the service department.
customers of LED123 or through one of its representatives.
Before returning any material, the buyer must complete the return request form submit it to LED123 or one of its representatives and then obtain an authorization number from return of goods (RMA or RGA), otherwise, LED123 reserves the right to refuse returned packages.
Considering the «100% tailor-made» nature of its products, LED123 is by no means in the obligation to take back or credit equipment that has been manufactured and / or shipped for the customer if it is not defective. In this case, it reserves the right to refuse return requests or possibly charge return costs.
The buyer / shipper is responsible for all transport costs from their premises to the headquarters social LED123 for sending returned products. The buyer is also responsible to properly package the returned products. LED123 will not accept any liability for damage caused during return transport.
The buyer is responsible for all costs and expenses, including labor and equipment related to the uninstallation or reinstallation of returned products and / or replaced.
A representative of LED123 or a person authorized by it, may at any time require the collaboration of the buyer / user so that the latter performs tests / trials on place to assess whether the product is defective in accordance with this warranty statement limited.
After performing tests and / or inspecting the affected products, LED123 will determine at its satisfaction whether or not the product meets the terms of this limited warranty, the decision being final, without appeal and binding on all the parties.
LED123 will repair or replace, at its option, the defective products or parts. No credit will be issued unless this decision comes from LED123.
Returned products covered by this limited warranty will be reshipped free of charge. by LED123 (using the shipping method of their choice) to the customer's premises only. If the customer requires otherwise, the customer will be responsible for the charges. shipping and arrangements.
If a returned product is not covered by this limited warranty, the purchaser will have the possibility of recovering the product (repaired or not), but will be responsible for all arrangements and costs associated with shipping from LED123's head office to the premises of client.
If a customer decides not to collect the returned products or (in the event that these are not covered by the warranty) if the customer refuses to pay the costs related to shipping from LED123's head office to LED123's premises, all products / parts immediately become the property of LED123 and the latter will at no time be required to keep them longer.
In the event that the equipment shipped has been damaged in transport in direction of the original recipient, it is imperative that the person who received the goods report and document the damage with the carrier upon receipt, otherwise it will not be possible to make a claim for this damage. Neither with the carrier, or to LED123 or one of its representatives.
If a product is presumed to be defective, LED123 reserves the right to require that it be returned for inspection after which LED123 will decide whether it should be repaired or replaced.
LED123's limited warranty does not at any time cover costs related to installation or the replacement (labor, scaffolding, nacelles, etc.) of products or damage and collateral costs (loss of use, income or profits, material damage or other miscellaneous costs not previously mentioned).
No sales agent and / or distributor is authorized to modify, change or extend the terms of the limited warranty on behalf of LED123.
This limited warranty is conditional and does not apply to:
Before returning any material, the buyer must complete the return request form submit it to LED123 or one of its representatives and then obtain an authorization number from return of goods (RMA or RGA), otherwise, LED123 reserves the right to refuse returned packages.
Considering the «100% tailor-made» nature of its products, LED123 is by no means in the obligation to take back or credit equipment that has been manufactured and / or shipped for the customer if it is not defective. In this case, it reserves the right to refuse return requests or possibly charge return costs.
The buyer / shipper is responsible for all transport costs from their premises to the headquarters social LED123 for sending returned products. The buyer is also responsible to properly package the returned products. LED123 will not accept any liability for damage caused during return transport.
The buyer is responsible for all costs and expenses, including labor and equipment related to the uninstallation or reinstallation of returned products and / or replaced.
A representative of LED123 or a person authorized by it, may at any time require the collaboration of the buyer / user so that the latter performs tests / trials on place to assess whether the product is defective in accordance with this warranty statement limited.
After performing tests and / or inspecting the affected products, LED123 will determine at its satisfaction whether or not the product meets the terms of this limited warranty, the decision being final, without appeal and binding on all the parties.
LED123 will repair or replace, at its option, the defective products or parts. No credit will be issued unless this decision comes from LED123.
Returned products covered by this limited warranty will be reshipped free of charge. by LED123 (using the shipping method of their choice) to the customer's premises only. If the customer requires otherwise, the customer will be responsible for the charges. shipping and arrangements.
If a returned product is not covered by this limited warranty, the purchaser will have the possibility of recovering the product (repaired or not), but will be responsible for all arrangements and costs associated with shipping from LED123's head office to the premises of client.
If a customer decides not to collect the returned products or (in the event that these are not covered by the warranty) if the customer refuses to pay the costs related to shipping from LED123's head office to LED123's premises, all products / parts immediately become the property of LED123 and the latter will at no time be required to keep them longer.
4. RELATED FEES
If a returned product is not covered by this limited warranty, the buyer will have the opportunity to recover the product (repaired or not), but will be responsible for all provisions and costs related to the shipment of LED123's registered office to the customer's premises. The related costs are listed below:
1. Transport to repatriate products to Led123
2. Repair of the defective product
3. Return the products to the customer
4. Administrative costs
2. Repair of the defective product
3. Return the products to the customer
4. Administrative costs
To these fees could also be applied an hourly rate of $ 75.